Privacy Policy

Introduction

MalayFinance ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our financial advisory services.

We value your trust and strive to be transparent about our data practices. By accessing or using our services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect various types of information from and about you in connection with your use of our website and services, including:

Personal Information

• Contact Information: Name, email address, phone number, and mailing address.
• Identification Information: National identification numbers, date of birth, and other documentation required for compliance with financial regulations in Malaysia.
• Financial Information: Income details, asset information, investment history, financial goals, risk tolerance, and other financial circumstances relevant to providing our services.
• Employment Information: Current and previous employment details, job title, and industry.

Technical Information

• Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.
• Usage Data: Information about your interactions with our website, such as pages visited, time spent on pages, and navigation paths.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. You can manage your cookie preferences through your browser settings.

How We Collect Information

We collect information through the following methods:

• Direct Interactions: Information you provide when filling out forms, creating an account, subscribing to our newsletter, or communicating with us.
• Consultation Process: Information you share during financial advisory consultations, questionnaires, and planning sessions.
• Automated Technologies: Information collected automatically through cookies, server logs, and other tracking technologies when you visit our website.
• Third Parties: We may receive information about you from third parties, such as business partners, financial institutions, and credit reference agencies, in accordance with Malaysian law.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To deliver the financial advisory services you request, create personalized financial plans, and recommend suitable investment strategies.
• Client Communication: To communicate with you about your account, respond to inquiries, and provide important updates about our services.
• Service Improvement: To analyze usage patterns, identify trends, and enhance the functionality and user experience of our website and services.
• Marketing: To send relevant newsletters, promotional materials, and information about services that may interest you, subject to your marketing preferences.
• Legal and Regulatory Compliance: To comply with financial regulations, tax reporting requirements, anti-money laundering laws, and other legal obligations in Malaysia.
• Security and Fraud Prevention: To protect our website, services, and clients from unauthorized access, fraud, and other illegal activities.

Information Sharing and Disclosure

We may share your information with the following parties:

• Service Providers: Third-party vendors and service providers who perform services on our behalf, such as IT services, payment processing, and customer support. These providers are contractually obligated to protect your information and can only use it for specified purposes.
• Financial Institutions: Banks, investment platforms, and other financial institutions necessary to implement your financial plan or execute transactions on your behalf.
• Regulatory Authorities: Government agencies, regulatory bodies, and law enforcement when required by law, regulation, or legal process, including Securities Commission Malaysia and Bank Negara Malaysia.
• Professional Advisors: Legal, accounting, and other professional advisors in connection with our business operations.
• Business Transfers: In connection with a corporate transaction, such as a merger, acquisition, or sale of assets, where your information may be transferred as a business asset.

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. These measures include encryption, access controls, regular security assessments, and staff training.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.

For clients with active accounts, we typically maintain personal information throughout the duration of our relationship and for a period afterward as required by Malaysian financial regulations, tax laws, and other applicable legal requirements.

Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• Access: You can request information about the personal data we hold about you and how it is being processed.
• Correction: You can request correction of inaccurate or incomplete personal information.
• Deletion: In certain circumstances, you can request deletion of your personal information, subject to legal retention requirements.
• Restriction: You can request that we restrict the processing of your information under certain conditions.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You can object to the processing of your personal information in certain circumstances, particularly for direct marketing purposes.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

International Data Transfers

MalayFinance is based in Malaysia, and your information may be stored and processed in Malaysia or other countries where our service providers are located. These countries may have different data protection laws than your country of residence.

When transferring data internationally, we implement appropriate safeguards to ensure your information receives adequate protection, in compliance with Malaysian Personal Data Protection Act 2010 and other applicable laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us, and we will take steps to delete such information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

MalayFinance
Level 15, Menara XYZ
Jalan Ampang
50450 Kuala Lumpur, Malaysia

Email: [email protected]
Phone: +60 3-2345 6789